To apply your promo code, add the items you’d like to purchase to your cart. In your cart, look for the order summary on the right side of the page. There, you’ll see a field labeled Enter a Promo Code. Enter your code and click Apply. If the code is valid, your discount will be shown in the order total before you move forward to checkout.

Click on the "Log In / Sign Up" button on our website. You'll be prompted to enter your email and create a password. Once complete, you're ready to shop!

Simply browse our product catalog, click “Add to Cart” on the items you want, then go to checkout. Follow the prompts to enter your shipping address and payment method, then confirm the order.

We accept credit/debit cards. All transactions are encrypted and safe.

Once your order is shipped, you’ll receive an email with a tracking number. You can also log into your account on our website and go to “My Orders” to check the status and tracking info.

All products are shipped directly from European warehouses. Delivery times may vary based on your location, but most orders are fulfilled within 2–10 business days.

Yes, returns are accepted within 14 days of receiving your item, as long as it’s unused and in original packaging. To start a return, contact our support team via the Contact Us page.

Note: Some products (like personal care items) may not be eligible for return due to hygiene reasons.

Please reach out to our customer support via the Contact Us page. We’ll keep you updated throughout the process.

If your order arrives damaged, please Contact Us within 48 hours of delivery with your order number and photos of the item(s). We’ll work with you to resolve the issue quickly, whether that means sending a replacement, offering a refund, or providing another solution.

Shipping times can vary depending on the product's availability in warehouses and your location.

Possibly. Since items may come from different warehouses, your order may arrive in separate packages and on different days.