TERMS & CONDITIONS

Since we can accept your order and enter into a legally binding agreement without the need for further references, you must read these Terms and Conditions to ensure they contain everything you want and nothing you disagree with.

Application

These Terms and Conditions will apply to the purchase of goods by you (the “Customer” or “you”). We are Service Club Acquisition and Development of Labor Talent S.L., a company registered in Spain, with its registered office at Av. Diagonal 601, 8th Floor, Barcelona 08028, Spain, and email address shop@serviceclub.com (the “Supplier” or “us”).
These are the terms under which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you also agree to be bound by these Terms and Conditions. You may only purchase Goods on the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

Consumer: means an individual acting for purposes that are wholly or mainly outside their trade, business, craft, or profession.
Contract: means the legally binding agreement between you and us for the supply of the Goods.
Place of Delivery: means the Supplier’s premises or another location where the Goods are to be delivered, as stated in the Order.
Durable Medium: means paper, email, or any other medium that allows information to be personally addressed to the recipient, enables the recipient to store the information in a way accessible for future reference for a period adequate for the information’s purposes, and allows unchanged reproduction of the stored information.
Goods: means the goods advertised on the Website that we supply to you in the quantity and description set out in the Order.
Order: means the Customer’s order for the Goods to the Supplier, submitted following the step-by-step process set out on the Website.
Privacy Policy: means the terms stating how we handle confidential and personal information received from you via the Website.
Website: means our website shop.serviceclub.com, where the Goods are advertised.

Goods

The description of the Goods is as set out on the Website, catalogues, brochures, or other forms of advertising. Any description is for illustrative purposes only and there may be small discrepancies in the size and color of the Goods supplied.
In the case of Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
All Goods appearing on the Website are subject to availability.
We may make changes to the Goods that are necessary to comply with any applicable law or safety requirement. We will notify you of such changes.

Personal Information

We retain and use all information strictly in accordance with the Privacy Policy.
We may contact you by email or other electronic communication methods and by prepaid postal mail, and you expressly agree to this.

Basis of Sale

The description of the Goods on our Website does not constitute a contractual offer to sell the Goods. When an Order is submitted on the Website, we may reject it for any reason, though we will try to inform you promptly of the reason.
The Order process is set out on the Website. Each step allows you to check and correct any errors before submitting the Order. It is your responsibility to ensure that you use the ordering process correctly.
A Contract for the sale of the ordered Goods will only be formed when you receive an email from us confirming the Order (“Order Confirmation”). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you.
By placing an Order, you agree that we may send you confirmation of the Contract by email with all relevant information included (i.e., the Order Confirmation). You will receive the Order Confirmation within a reasonable time after entering into the Contract, but in any case, no later than the delivery of any Goods supplied under the Contract.
Any quotation is valid for a maximum of 1 day from its date unless we expressly withdraw it earlier.
No variation of the Contract, whether concerning the description of the Goods, the Fees, or otherwise, can be made after it has been entered into unless the variation is agreed to in writing by the Customer and the Supplier.
These Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must inform us so that we can provide a different contract with terms more suitable and, in some aspects, possibly more favorable to you (for example, granting you rights as a business).

Price and Payment

The price of the Goods and any additional delivery or other charges is as set out on the Website at the date of the Order or any other price we may agree in writing.
Prices and charges include VAT applicable at the time of the Order.
You must pay by providing your credit or debit card details with your Order, and we may take payment immediately or before the delivery of the Goods.

Delivery

We will deliver the Goods to the Place of Delivery within the agreed time or period or, if none is agreed, without undue delay and in any event no later than 30 days after the day on which the Contract is entered into.
If we do not deliver the Goods on time, you may (in addition to other remedies) treat the Contract as terminated if: we have refused to deliver the Goods; or delivery on time was essential, taking into account all the relevant circumstances at the time the Contract was made; or you told us before entering the Contract that delivery on time was essential; or after failing to deliver on time, you specified a later period suitable to the circumstances and we still did not deliver within that period.
If you treat the Contract as terminated, we will promptly refund all payments made under the Contract.
If you were entitled to treat the Contract as terminated but do not do so, you are not prevented from canceling the Order for any Goods or rejecting delivered Goods, and if you do so, we will promptly refund all payments made under the Contract for such canceled or rejected Goods. If the Goods have been delivered, you must return them or allow us to collect them, and we will bear the cost of this.
If any Goods form a commercial unit (a unit is commercial if dividing it would materially impair its value or character), you cannot cancel or reject the Order for some of the Goods without also canceling or rejecting the rest.
We generally do not deliver outside Spain. If we accept an Order for delivery outside this territory, you may need to pay import duties or other taxes, as we will not pay them.
We may deliver the Goods in installments if there is a shortage of stock or another genuine reason, subject to the above and without incurring additional charges.
If you or your representative fail to receive the Goods for reasons beyond our control, we may charge reasonable costs for storage and re-delivery.
The Goods will be your responsibility from the completion of delivery or collection. You must, if reasonably possible, inspect the Goods before accepting them.

Risk and Title

The risk of damage to or loss of the Goods passes to you at the time of delivery.
You will not own the Goods until we have received full payment. If full payment is delayed or insolvency proceedings are initiated against you, we may cancel delivery and revoke any right to use the Goods still in your possession, in which case you must return them or allow us to collect them.

Withdrawal, Returns, and Cancellation

You may withdraw the Order by informing us before the Contract is made, if you simply change your mind, without giving a reason and without incurring any liability.
This is a distance contract with cancellation rights (“Cancellation Rights”) set out below. These rights do not apply to: food, drink, or other perishable goods; goods made to order or customized; goods liable to deteriorate or expire rapidly.
Cancellation Rights also end if: sealed goods not suitable for return for health or hygiene reasons are unsealed after delivery; or goods are inseparably mixed with other items after delivery.

Right to Cancel

You may cancel this contract within 14 days without giving any reason.
The cancellation period will expire 14 days after you or a third party (other than the carrier) acquires physical possession of the last of the Goods. In contracts for the supply of goods over time (subscriptions), the cancellation right expires 14 days after the first delivery.
To exercise the right of cancellation, you must inform us with a clear statement (e.g., letter or email). You may use the attached cancellation form, but it is not mandatory. You must be able to show proof of the cancellation date.
You may also complete the cancellation form electronically on our website shop.serviceclub.com, and we will confirm receipt on a Durable Medium (e.g., by email) without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication before the cancellation period has expired.

Effects of Cancellation in the Cancellation Period

If you cancel the Contract, we will reimburse all payments received from you, including delivery costs (except additional costs if you chose a different type of delivery than the cheapest standard one).

Deduction for Supplied Goods

We may deduct from the refund any loss in value of supplied Goods if the loss is due to unnecessary handling by you (beyond what is needed to establish the nature, characteristics, and functioning of the Goods).

Timing of Reimbursement

If we have not offered to collect the Goods, we will make the refund without delay and in any event within 14 days after receiving the Goods back or receiving evidence that they have been sent back.
If we have offered to collect the Goods or no Goods were supplied, we will refund without delay and in any event within 14 days after being informed of your decision to cancel.
The refund will be made using the same payment method as the original transaction, without incurring any additional costs.

Returning Goods

You must initiate the return process by contacting shop@serviceclub.com or through the contact form on our website. You will receive instructions on the return address and steps to follow. The return must be initiated without delay and in any event within 14 days from the date you communicate the cancellation. You will bear the cost of return shipping.

Conformity and Warranty

We have a legal duty to supply Goods in conformity with the Contract:

At the time of delivery, the Goods will be of satisfactory quality, fit for any purpose you made known before the Contract, and as described.
Non-conformity is not considered a breach if it arises from materials supplied by you.
We will provide the manufacturer’s free warranty immediately or within a reasonable time.

Successors and Our Sub-Contractors

Either party may transfer the benefits of the Contract to another person and will remain responsible for their obligations. The Supplier will be responsible for the acts of its subcontractors.

Circumstances Beyond the Control of Either Party

If a party fails to perform due to causes beyond its reasonable control:

it will inform the other party as soon as reasonably possible;
its obligations will be suspended to a reasonable extent, without affecting the Customer’s rights regarding delivery or cancellation.

Privacy

We respect your privacy and comply with the UK General Data Protection Regulation (GDPR) concerning your personal information.

These Terms and Conditions should be read together with our policies, including the Privacy and Cookie Policy

(https://shop.serviceclub.com/privacy-policy).

Data Protection Laws: applicable laws on the processing of Personal Data, including the GDPR.
Data Controller, Personal Data, and Processing have the meanings set out in the GDPR.

We are the Data Controller of the Personal Data we process when providing Goods to you. We will comply with our legal obligations regarding personal information.

Excluding Liability

The Supplier does not exclude liability for:
(i) fraudulent acts; or
(ii) death or personal injury caused by negligence or breach of legal duties.

Except for the above, the Supplier shall not be liable for unforeseeable losses or for losses relating to the Customer’s trade, business, craft, or profession, as it is assumed the Customer does not purchase the Goods mainly for such purposes.

Governing Law, Jurisdiction, and Complaints

The Contract (including non-contractual matters) is governed by Spanish law.

Disputes may be submitted to the courts of Spain.

To avoid disputes, we handle complaints via shop@serviceclub.com or the online form. We will review your message and propose a resolution within seven business days.